Yelp

Senior Communications Manager, AI and Product

Yelp

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $106,000 - $198,000 per year

Job Level

Senior

About the role

  • Product communications for launches: Develop strategy, craft messaging, manage stakeholders and cross-functional coordination, and drive execution for product and feature launches.
  • Media relations for product and AI narratives: Drive media opportunities, and build and maintain strong relationships with both traditional and non-traditional media, including podcasts, Substacks, newsletters, content creators, and more.
  • Proactively develop compelling storylines: Develop and weave together cohesive narratives that connect complex product features and AI advancements, resonating with target audiences and reinforcing Yelp’s product innovation.
  • Executive communications for C-level and senior executives: Advise and provide real-time counsel to senior executives, ensuring they are well-prepared for media, speaking, and other opportunities, and serving as a trusted advisor on messaging and reputation management.
  • Cross-functional relationship-management: Collaborate across Product, Engineering, and Marketing to advise on release strategies and identify product and technology storytelling opportunities that reinforce Yelp's AI and innovation narratives.
  • Project management of communications initiatives: Coordinate cross-functional teams, set timelines, ensure deliverable quality, and drive execution for product launches, campaigns, and major comms milestones.
  • Messaging and material development: Draft messaging, statements, and briefing materials to support AI and product communications objectives.
  • Issues management: Support communications needs as they arise, including crisis comms and policy issues related to product and AI.

Requirements

  • 8+ years of experience in product and consumer tech communications, including experience with AI or similar emerging technologies; a blend of in-house and agency experience preferred.
  • Product communications expert: You have a proven track record of leading communications for high-profile and complex product launches, are adept at navigating cross-functional teams, and deliver successful outcomes in dynamic, high-stakes environments.
  • Strategic communicator: You understand the landscape of consumer tech and AI, with a clear vision for building impactful narratives and measurable outcomes.
  • Media-savvy relationship builder: You are a creative and tenacious storyteller with strong existing relationships across key media (traditional and digital), and excel at landing high-impact stories across channels.
  • Exceptional storyteller: You know how to craft compelling narratives and messaging for a range of audiences, can map varying product and AI features into cohesive, impactful stories, and have a sharp eye for detail in writing, editing, and presentation.
  • Executive communications expert: You’re skilled at coaching senior leaders for high-visibility opportunities, including media interviews and events, ensuring they represent the company with clarity and confidence.
  • Results-driven collaborator: You excel at managing multiple priorities, you're a team player, and thrive at cross-functional project management in fast-paced, evolving environments.
  • Proactive problem-solver: You anticipate opportunities and challenges, think two steps ahead, and are energized by complexity, turning ambiguity into action.
Benefits
  • Full medical, vision, and dental
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
  • 12 paid holidays, plus one floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Work from home reimbursement
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product communicationsmedia relationsstorytellingexecutive communicationsproject managementmessaging developmentissues managementAI communicationsconsumer tech communicationscross-functional coordination
Soft Skills
strategic communicationrelationship buildingstorytellingcoachingcollaborationproblem-solvingattention to detailcreativitytenacityadaptability