Yelp

Customer Success Manager

Yelp

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $60,000 - $70,000 per year

Job Level

JuniorMid-Level

About the role

  • You will actively build and maintain relationships through monthly contact and regular check-ins with customers.
  • You will provide customers with training on RepairPal’s platform.
  • You will drive customer retention and new business growth by being well versed in program offerings and building relationships.
  • You will coach and communicate the value of RepairPal to Shops customers to handle their own calls and customers to produce success.
  • You will handle escalations and work to prevent cancellations.
  • You will consult and educate RepairPal Shops by answering a high volume of inbound calls and emails.
  • You will remain organized and efficient in a fast-paced environment.
  • You will consistently achieve/exceed monthly goals.

Requirements

  • You have a GED/HS Diploma and 2+ years of customer-facing experience OR; Bachelor’s Degree
  • You are technically proficient with computers and information systems
  • You have strong communication (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have experience working in the automotive industry in a shop, dealership, with an automotive technology company, or in the automotive vertical as a service or success professional (preferred)
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • Expertise using Salesforce CRM preferred
Benefits
  • Full medical, vision, and dental
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
  • 12 paid holidays, plus one floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Work from home reimbursement
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer retentionproblem solvingtroubleshootingtrainingconsultingcommunication
Soft skills
relationship buildingorganizational skillstime managementprofessionalismsolutions-oriented
Certifications
GEDHS DiplomaBachelor’s Degree