Veterinary Receptionist

Yelm Veterinary Hospital

Veterinary Receptionist converting client calls into appointments for WellHaven Pet Health’s Yelm animal hospital. Supporting pet intake, cashiering, medical records, and client education.

Posted 8/5/2026full-timeYelm • Washington • 🇺🇸 United StatesJunior💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to convert client calls into scheduled appointments while maintaining accurate medical documentation and adhering to OSHA standards. Proficient in using computer software systems for scheduling and client management in a fast-paced veterinary environment.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingMicrosoft Word ProficiencyEffective Communication SkillsVeterinary Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed 40+ Words Per MinuteBasic Veterinary Technical SkillsCash HandlingMedical Chart DocumentationClient Education

Soft Skills

Empathetic Phone DemeanorMultitasking AbilityCalm Under PressurePersonalized Client InteractionsProblem Resolution

Tools & Technologies

PIMsScheduling SystemsEmail SystemsMicrosoft Excel

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

OSHA StandardsVeterinary ServicesClient SatisfactionPreventive CareAnimal Handling

About the role

Key responsibilities & impact

Greet clients and patients positively and warmly by phone and in person
Manage incoming calls and schedule veterinary appointments
Convert more than 20% of new-client calls into scheduled appointments
Promote Care Companion Plans and services and educate clients about preventive care
Make weekly proactive reminder calls to clients who are due or overdue for services
Perform patient intake and discharge
Facilitate client education and use of the client-facing online pharmacy
Handle cashier duties, reconcile the cash drawer, and complete opening and closing processes
Maintain accurate medical charts and documentation
Collaborate with the veterinary team to streamline patient flow and improve client experience
Keep the reception area clean and inviting
Resolve customer complaints and support client satisfaction and loyalty
Adhere to OSHA standards and company policies
Learn basic veterinary technical skills, including animal restraint and laboratory duties
Take on other responsibilities as assigned

Requirements

What you’ll need

High School Diploma or equivalent
1+ years of customer service experience; front desk or call center experience preferred
1+ years of experience working with computers, including typing, email, and software
Ability to convert incoming client calls into scheduled appointments
Ability to multitask accurately in a fast-paced environment
Ability to remain calm and focused during high call volumes
Ability to learn and use computer software systems, including PIMs and scheduling systems
Experience with or knowledge of handling dogs, cats, and exotic animals
Typing speed of 40+ words per minute
Basic proficiency with Microsoft Word, Excel, and email systems
Strong customer service focus and ability to personalize client interactions
Excellent, professional, and empathetic phone demeanor
Effective communication skills
Ability to work 10+ hour shifts, weekends, evenings, and holidays
Ability to lift 25+ pounds and perform standing, walking, and reaching
Ability to work around pet-related sounds, smells, space constraints, potential bites or scratches, biological hazards, and medications
Must adhere to OSHA standards and regulations

Benefits

Comp & perks

Positive culture
Strong mentorship
Opportunities for growth
Reasonable accommodation for qualified employees with disabilities