Client Success Manager
Yellowstone
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $50,000 - $100,000 per year
About the role
- Own the end-to-end post-sale client relationship for a portfolio of 50–60 accounts
- Serve as the strategic advisor for both job-level and company-level hiring strategies
- Lead onboarding, quarterly planning, and ongoing success calls
- Develop and maintain clear success plans aligned to client hiring goals and retention benchmarks
- Proactively identify risks, churn signals, and expansion opportunities
- Coordinate cross-functionally with recruiting, marketing, and operations teams
- Ensure campaigns, job ads, and hiring systems are implemented accurately and on time
- Monitor hiring performance metrics (leads, applicants, hires, conversion rates, time-to-fill, etc.)
- Prepare and present performance reports and insights to clients
- Drive renewals, winbacks, and expansion revenue within existing accounts
- Gather client feedback, testimonials, and case studies
Requirements
- 3+ years of experience in client success, account management, or customer-facing roles
- Proven ability to manage multiple accounts simultaneously
- Strong consultative communication and presentation skills
- High level of organization, follow-through, and attention to detail
- Data-driven mindset with comfort in interpreting performance metrics
- Experience working cross-functionally in fast-paced environments
- Preferred Qualifications: Experience in recruiting, staffing, HR tech, marketing services, or SaaS
- Familiarity with skilled trades, blue-collar, or local service businesses
- CRM experience (HubSpot preferred)
- Remote client management experience
Benefits
- Medical Insurance: 100% employer-covered for employees with low deductibles
- Dependent Coverage: 50% employer-covered medical insurance for dependents
- Dental & Vision Insurance
- Remote-first work environment with optional office access in select major cities, including Austin
- Flexible PTO , with an expectation of responsible planning and coverage
- Paid Holidays , including: Two days for Thanksgiving
- The entire last week of the year is off for the holidays + More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client successaccount managementperformance metricsdata analysisonboardingquarterly planningrisk identificationchurn signal detectionexpansion revenue strategiesCRM
Soft skills
consultative communicationpresentation skillsorganizationfollow-throughattention to detailcross-functional collaborationclient relationship managementstrategic advisingproblem-solvingfeedback gathering