Yellow Social Interactive

Risk Analyst

Yellow Social Interactive

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Junior

About the role

  • Identification of suspicious activity using a fraud monitoring tool and other systems.
  • Monitor account registrations, purchases, and redemptions.
  • Performing investigations and taking immediate corrective action to mitigate losses to the business.
  • Work closely with internal teams, assisting with any possible issues.
  • Follow procedures and actively contribute to process improvements to ensure the standards and workflows are respected and that potential risks are properly eliminated.
  • Proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity, by investigating suspicious alerts with proper analysis and follow-up.
  • Analysis of internal reports
  • Complete a variety of account and payment administration tasks relating to fraud and risk issues.
  • Build compelling and thorough chargeback rebuttal documents to effectively dispute and reverse invalid or unauthorised transactions, ensuring accuracy, completeness, and adherence to relevant regulations and policies.

Requirements

  • Ability to manage workload effectively and in a timely manner.
  • Excellent verbal and written communication skills in English.
  • At least 1 year working in Customer Service in iGaming, KYC, Fraud, Risk Management or Payments.
  • High level of attention to detail.
  • Highly motivated and willing to learn and develop skills.
  • Team player and self-starter who can work on their own initiative.
  • Ability to work closely with other departments across geographical boundaries.
  • Excellent analytical skills.
  • Willing to work shifts, weekends included.
Benefits
  • Competitive salary
  • Flexibility to work remotely
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Performance Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud monitoringinvestigationstransaction analysisaccount administrationchargeback rebuttalrisk managementKYCcustomer servicedata analysisprocess improvement
Soft Skills
time managementverbal communicationwritten communicationattention to detailmotivationteamworkinitiativeanalytical skillsadaptabilitycollaboration