Customer Service Associate
Solera Holdings, LLC.
Customer Support, VIP
Yellow Social Interactive
full-time
Posted on:
Location: 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Yellow Social Interactive: dynamic leader in the social gaming industry creating engaging experiences.
- Provide exceptional VIP service to distinguished VIP clientele across phone, email, and social media.
- Engage proactively with VIP players to enhance satisfaction and increase lifetime value.
- Support Account Managers with tasks like contacting promotion winners and acknowledging VIP birthdays.
- Liaise with Retention/Marketing to provide feedback and improve VIP campaigns.
- Take proactive measures to retain VIP customers and drive revenue growth.
- Meet weekly, monthly, and quarterly productivity, quality, and SLA targets.
- Adhere to company policies, uphold confidentiality, and maintain ethical standards.
Requirements
- Proven track record in delivering exceptional customer service, with a focus on VIP or high-value customers.
- Outstanding written and verbal communication skills.
- Proficient in utilizing various communication platforms, such as phone systems, email clients, and chat applications.
- Strong interpersonal skills and the ability to establish strong connections with VIP customers.
- Diligent and detail-oriented, capable of effectively managing multiple tasks and priorities.
- Adept at problem solving and addressing VIP concerns and requests promptly.
- Flexible and adaptable to changing situations and customer needs.
- Basic knowledge of the gaming industry and familiarity with VIP player preferences (preferred but not required).
- Capable of working both independently and collaboratively as part of a team.
- Exhibits a high level of professionalism and maintains a strong a customer-centric mindset.
