Support Engineer

• Support and resolve technical issues for integrated Yellow Card Payments partners
• Collaborate with the Payments team and cross-functional teams to resolve partner issues and improve B2B products
• Provide expert guidance and support to partners on API integration best practices (authentication, data formatting, error handling, performance optimisation)
• Provide clear and concise communication and updates regarding issue resolution and feature development statuses to team and external stakeholders
• Ensure quality via thorough testing and peer reviews of your work and cross-functional work
• Adhere to internal coding standards, development processes, and design best practices to write clean, maintainable, well-tested code
• Develop and maintain comprehensive technical documentation: integration guides, API reference, troubleshooting resources
• Proactively identify opportunities to optimise/enhance B2B products, integration processes, and support workflows while adhering to SLAs & KPIs
• Embrace and demonstrate company values: humility, creativity, and independence

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