Sales Operations Manager
Yellow Card App
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Maintain and update sales records, customer databases, and CRM systems.
- Generate sales reports, performance metrics, and other relevant documentation for analysis and decision-making.
- Identify opportunities for process improvement and efficiency gains, implementing changes to enhance operational effectiveness.
- Provide accurate pipeline and forecast updates to the Head of Sales or Senior Management team to support business planning.
- Create low-code interventions, internal toolkits, standards, and guidelines that assist sales teams, allowing teams to scale operations and increase profitability.
- Provide administrative assistance to the sales team.
- Coordinate with other departments to facilitate sales operations and drive delivery of projects to deadlines, with a focus on ensuring go-live with Diamond and P1 accounts.
- Handle ad-hoc administrative tasks as required.
Requirements
- Degree in Business Administration, Sales, or a related field preferred.
- 5+ years of experience in a sales support or customer service role.
- Excellent organisational and communication skills, proficiency in office software and CRM systems, and strong problem-solving abilities.
- Customer-focused, detail-oriented, and capable of working in a fast-paced environment.
Benefits
- Impactful and Purposeful Work: You will be helping to drive financial inclusion across Africa.
- Remote-First Flexibility: We embrace a fully remote work environment.
- Global & Diverse Team: You will have the opportunity to work with talented professionals from 25+ countries across the world, in a multicultural and collaborative environment.
- Learning & Development: Access to resources, support, and autonomy to grow professionally.
- Mental Health Support Services: Your mental well-being matters to us.
- Competitive compensation and meaningful health coverage, and all full-time employees are participants in our stock option plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales records maintenancecustomer database managementCRM systemssales reportingperformance metrics analysisprocess improvementlow-code developmentadministrative assistanceproject coordinationforecast updates
Soft Skills
organizational skillscommunication skillsproblem-solvingcustomer-focuseddetail-orientedability to work in fast-paced environment
Certifications
degree in Business Administrationdegree in Sales