Year Up United

Associate Director of Career Pathways – Site Operations

Year Up United

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • Connecticut • United States

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Salary

💰 $75,000 - $95,000 per year

Job Level

Senior

About the role

  • Execute operational deliverables for designated geographies within a Career Pathway in partnership with Area Operations Managers.
  • Evaluate operating results and collaborate with the program leadership team to ensure organizational needs and goals are being met.
  • Support Student Centralized Asset Management Program (CAM) for Career Pathways.
  • Identify and lead special projects that will increase the effectiveness and efficiency of all hybrid site operations.
  • Support budget management and project management duties, as assigned.
  • Build and nurture critical relationships with internal staff and key stakeholders, handling high-touch and/or confidential matters.
  • Work closely with the department leadership to ensure compliance with all Year Up United's policies and procedures.
  • Create, document, and manage the standardization of operational processes.
  • Contribute to a culture of excellence by executing practices that maintain the highest quality of service within operations.
  • Support the full range of activities for Career Pathways, including invoice and expense reconciliation, equipment inventory and supply management, technology liaison support, and security access control.
  • Maintain responsibility for smooth office-based operations, including relationships with all internal customers, service providers, and external vendors.
  • Coordinate the implementation of the site health and safety procedures, making appropriate updates based on evolving guidance from leadership.
  • Support Human Resources related administrative tasks for the onboarding process as needed (I9 verification).
  • Support the implementation of in-person student engagement to maximize success.
  • Coordinate and execute high-impact volunteer and partner programming, including guest speaker series, Fireside Chats, Manager Meet and Greets, mock interviews, in partnership with Development, Corporate Engagement, and Events teams.
  • Partner with National Teams (Events, Development, Corporate Engagement, and Talent Networks) to elevate the Year Up United brand and align programming with revenue and mission goals.
  • Build and maintain strong relationships with internal and external stakeholders, ensuring alignment between service delivery and business objectives.
  • Conduct post-program reviews and provide key metric reports to assess and improve in-person programming outcomes.
  • Serve as an advisor/mentor for a small number of current students.
  • Join and sometimes facilitate weekly group sessions with students.
  • Participate in staff meetings and trainings.

Requirements

  • Minimum of 3-4 years of work experience in Operations preferred.
  • 1-2 years of direct management and/or dotted line/influence management preferred.
  • Familiarity with Project Management, and the ability to work cross-functionally with external stakeholders.
  • Ability to perform, manage, and willingness to lead through significant change.
  • Experience successfully creating and/or maintaining processes.
  • Strong decision-making ability and attention to detail.
  • Analytically minded with an ability to solve problems independently and in teams.
  • Proficiency in Microsoft Office, with intermediate to strong Project, PowerPoint, and Excel skills preferred.
  • A passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up United.
  • Understanding of the Opportunity Divide and its drivers.
  • Commitment to diversity, equity, inclusion, and belonging.
Benefits
  • Comprehensive healthcare options and dental coverage
  • 401(k) match for eligible participants.
  • Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementproject managementprocess creationbudget managementdata analysisinvoice reconciliationsupply managementsafety procedures implementationI9 verificationprogram evaluation
Soft Skills
relationship buildingcommunicationdecision-makingproblem-solvingleadershipattention to detailcollaborationmentoringadaptabilitycommitment to diversity