Distance Learning Operations Coordinator

YDUQS

Coordinating operational performance management and ensuring quality in education support operations. Leading initiatives for onboarding and continuous improvement in service delivery.

Posted 5/26/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate the operational performance management of partner support and service areas;
Ensure operational quality through monitoring of metrics, processes, and critical routines;
Lead onboarding initiatives, training, upskilling, and periodic refreshers for teams;
Support operational sustainment, promoting stability, efficiency, and continuous improvement;
Monitor the efficiency of partner support channels, ensuring productivity and service quality;
Manage partners and outsourced operations, monitoring performance, compliance, and SLAs;
Develop action plans aimed at reducing errors, rework, and operational risks;
Drive operational improvement projects, automation, and efficiency gains;
Ensure adherence to company policies, processes, and quality standards.

Requirements

What you’ll need

Bachelor's degree (completed) in a related field;
Experience in operational management, quality, performance, or processes;
Experience managing metrics and tracking operational KPIs;
Knowledge of continuous improvement methodologies and process management;
Analytical, organized, and results-oriented profile;
Ability to lead environments undergoing transformation and operational improvement;
Experience in the education sector is desirable;
Experience with customer service and support operations;
Knowledge of agile management and project management;
Experience with operational platforms and performance tools;
Experience in high-scale operational environments;
Experience with CRM tools;
Experience with Power BI and building management dashboards;
Ability to prepare executive presentations and strategic materials for leadership;
Experience in the education sector.

Benefits

Comp & perks

Tuition scholarships of up to 100% for employees, legal dependents, and close family members (parents and siblings), allowing up to three simultaneous scholarships;
Health insurance with full subsidy for the employee and partial coverage for their family, with the employee responsible for co-payments;
Optional dental insurance to support oral health;
Meal allowance or food voucher with a choice option to suit your needs;
Wellhub or Totalpass for flexible gym and fitness options;
Wellz — a platform focused on employees' mental and emotional health offering various types of support, including access to individual online therapy;
Well-being program and employee perks club with dedicated programs and exclusive benefits;
Flexible dress code to support our diversity;
Life insurance;
Partnership with SESC (Social Service of Commerce);
Corporate University on our exclusive portal, Educare;
Growth opportunities — today more than 60% of open positions are filled through internal selection processes;
Birthday day off.

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational managementquality managementperformance managementprocess managementcontinuous improvement methodologiesKPI trackingCRM toolsPower BImanagement dashboardsautomation

Soft Skills

analyticalorganizedresults-orientedleadershipcommunicationstrategic thinkingadaptabilityteam trainingproblem-solvingproject management