Senior Quality Analyst – Process Focus

YDUQS

Quality Analyst focusing on mapping and optimizing processes at YDUQS. Collaborating with various departments to enhance educational outcomes.

Posted 5/1/2026full-timeRio de Janeiro • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Map processes and flows of critical channels (AS IS / TO BE), identifying bottlenecks, risks and friction points in the student journey;
Standardize and document processes (SOPs, policies, work instructions and escalation matrices), ensuring compliance with rules, cross-functional consistency and quality in execution;
Analyze root causes and identify improvement opportunities to reduce recurrence of issues and strengthen resolution effectiveness in service;
Design, implement and monitor improvement plans, prioritizing by impact and defining owners, deadlines, targets and KPIs;
Audit processes and conduct periodic compliance reviews to ensure adherence, risk mitigation and alignment with regulatory requirements applicable to critical channels;
Govern interdepartmental workflows, collaborating with Customer Service, Academic, Finance, Operations, Legal and other areas to ensure smooth handoffs, integration and elimination of rework;
Monitor process indicators (SLA by stage, rework, lead time, adherence to SOPs), with alerts, explanatory analyses and recommended actions;
Prepare executive analyses and reports on process evolution, translating impacts, risks and opportunities for leadership and responsible areas;
Support major projects and structural initiatives, ensuring new products, services, policies and systems are implemented with robust, student-journey-oriented processes;
Lead continuous improvement rituals and forums, fostering cross-functional collaboration, data-driven decision-making and an operational quality culture.

Requirements

What you’ll need

Bachelor's degree or higher;
Postgraduate degree in Process Management/Quality preferred;
Experience with process mapping and modeling (BPMN 2.0), documentation and AS IS / TO BE design;
Knowledge of continuous improvement methodologies (Lean Six Sigma, PDCA, A3);
Knowledge of root cause analysis techniques (RCA);
Knowledge of organizational change management (ADKAR / Prosci) and process governance;
Experience with quality and compliance practices in service channels, including audits, SOPs, and operational and regulatory indicators.

Benefits

Comp & perks

Tuition scholarships up to 100% for employees, legal dependents and additional family members (father, mother and siblings), allowing up to three simultaneous scholarships;
Health insurance with full subsidy for the employee and partial coverage for family members; the employee is responsible for co-payments;
Optional dental plan to support oral health;
Meal allowance or food voucher with the option to choose based on your needs;
Wellhub or Totalpass for flexible gym options;
Wellz: a platform focused on employees' mental and emotional health that offers several types of support, including access to individual online therapy;
Well-being program and benefits club with a dedicated program and exclusive perks;
Flexible dress code to promote our diversity;
Life insurance;
Partnership with SESC (Social Service of Commerce);
Corporate University available on our exclusive portal, Educare;
Growth opportunities — currently more than 60% of positions are filled through internal selection processes.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process mappingBPMN 2.0documentationAS IS / TO BE designcontinuous improvement methodologiesLean Six SigmaPDCAA3root cause analysisorganizational change management

Soft Skills

collaborationdata-driven decision-makingoperational quality cultureleadershipcommunication

Certifications

Bachelor's degreePostgraduate degree in Process Management/Quality