YDUQS

Administrative Assistant I – Reserved for Persons with Disabilities

YDUQS

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Respond to all customer questions, requests and complaints via our communication channels: CRM, phone, email, chat, WhatsApp, Teams and other applications
  • Coordinate and liaise with various company departments to expedite customer requests, ensuring deadlines are met and external customer satisfaction
  • Ensure quality and customer satisfaction in every interaction by delivering within agreed deadlines

Requirements

  • High school diploma or equivalent
  • Knowledge of customer service best practices
  • Familiarity with Microsoft Office tools (Outlook, Excel)
  • Preferred: Bachelor's degree completed or in progress in Business Administration, Marketing, Economics, Engineering, Sales/Commercial or related fields
  • Preferred: Experience with ticketing/request tracking systems
Benefits
  • Scholarships of up to 100% for employees, legal dependents and household members (father, mother and siblings), allowing up to three scholarships simultaneously
  • Health insurance fully subsidized for the employee and partially for their family, with the employee responsible for cost-sharing/co-payments
  • Optional dental coverage to care for oral health
  • Meal allowance or food voucher with an option to choose according to your needs
  • Wellhub or Totalpass for flexible gym options
  • Wellz: a platform focused on employees' mental and emotional health offering various types of support, including access to individual online therapy
  • Wellness and benefits club with a dedicated program and exclusive perks
  • Flexible dress code to promote our diversity
  • Life insurance
  • Corporate partnership with SESC
  • Corporate University on our exclusive portal, Educare
  • Growth opportunities — currently more than 60% of positions are filled through internal selection processes

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer service best practicesticketing systemsrequest tracking systems
Soft skills
communicationcoordinationcustomer satisfactiondeadline management
Certifications
high school diplomaBachelor's degree