Customer Service Officer

Yara International

Customer Service Officer managing customer orders, invoicing, and Order-to-Cash accuracy for Yara, a Rwanda-based fertilizer company. Supporting farmers and distributors through reliable agricultural supply-chain operations.

Posted 8/12/2026full-timeKigali • 🇷🇼 RwandaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the Order-to-Cash cycle, ensuring compliance and accuracy in order processing while effectively communicating with customers. Proficient in analyzing customer feedback and driving improvements in service delivery.

Highest-signal resume keywords

Order ProcessingCustomer Feedback AnalysisSupply Chain ManagementFluency in Kinyarwanda, French, and EnglishMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order Documentation ComplianceAnalytical SkillsOrder-to-Cash Cycle ManagementCheque Payment VerificationUnbilled Order Review

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationHighly MotivatedResult Oriented

Tools & Technologies

Microsoft WordMicrosoft Office Applications

Industry Keywords

Supply ChainLogisticsCustomer Satisfaction SurveyGlobal Organization

About the role

Key responsibilities & impact

Process customer orders accurately and within established timelines
Ensure order documentation is complete and compliant before execution
Seek customer feedback and share a weekly report
Participate in the semi-annual Customer Satisfaction Survey and follow up on action items
Close customer complaints within 48 hours unless awaiting escalation action
Print and file closed orders immediately
Review unbilled orders weekly and follow up for timely closure
Ensure accuracy throughout the full Order-to-Cash cycle
Verify cheque payments against corresponding Local Purchase Orders before processing

Requirements

What you’ll need

University degree in business studies
Minimum of 3 years of work experience in a global organization within Supply Chain or Logistics
Fluency in Kinyarwanda, French, and English
Excellent verbal and written skills
Competency in Microsoft Word and Microsoft Office applications
Strong analytical skills
Highly motivated and result oriented

Benefits

Comp & perks

Home office work arrangement
Equal opportunity employer
Diverse and inclusive work environment
Reference and background checks conducted when necessary and permitted by local law