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Customer Service Assistant
Yara InternationalCustomer Service Assistant at Yara handling client interactions and improving service processes. Engaging in daily support tasks while promoting innovation and quality.
Tech Stack
Tools & technologiesERPServiceNow
About the role
Key responsibilities & impact- Assist with updating customer records and maintaining data in systems
- Research catalogs, technical documents and information required for registration processes
- Support the organization of documentation, reports and service and performance indicators
- Work collaboratively with related teams to identify and propose process improvements
- Contribute to updating procedures and best practices for the area
- Collaborate with the team to ensure efficiency, quality and smooth service delivery
- Follow the company's established service standards and policies
- Suggest continuous improvements to processes across the value chain and support areas.
Requirements
What you’ll need- High school diploma
- Currently enrolled in a university/college program is a plus
- Experience or familiarity with customer service
- Familiarity with contact center systems and tools such as ServiceNow, Salesforce, or similar ticketing and CRM platforms
- Basic knowledge of SAP ERP modules is a plus
- Proficiency in Microsoft Office, with emphasis on intermediate-level Excel
- Basic knowledge of Power BI or similar tools is a plus
- Familiarity with automating routines and processes is a plus
- Basic understanding of continuous improvement methodologies, root cause analysis, and familiarity with agile methodologies and associated tools.
Benefits
Comp & perks- Opportunities for professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceSAP ERPMicrosoft OfficeExcelPower BIprocess automationcontinuous improvement methodologiesroot cause analysisagile methodologies
Soft Skills
collaborationcommunicationorganizational skillsproblem-solvingattention to detail
Certifications
high school diplomauniversity/college enrollment