Customer Support

• Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management
• Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management
• Follow up on customer requests and operational tasks, ensuring high satisfaction levels
• Collaborate with team members to continuously improve processes and enhance customer experience
• Manage billing documents, return and diversion cases with efficiency and precision
• Be a role model of Yara’s culture, where health, environment, safety, and quality are top priorities

Customer Service Specialist, English, Russian

French Speaking Customer Support – Live-Chat

Supervisor Customer Care

NOC Monitoring and Support Specialist

Customer Support Specialist, B2C Sector