Yapp

CS Lead – Customer Success Lead

Yapp

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

About the role

  • Serve as the technical reference for Customer Success, leading day-to-day operations and executing the area’s strategy.
  • Manage your own client portfolio and support the CS team with a focus on retention, outstanding customer experience, and sustainable growth of the base.

Requirements

  • Proven experience in B2B Customer Success, preferably in SaaS environments;
  • Experience managing an active client portfolio;
  • Previous role as a technical reference, senior specialist, or CS Lead;
  • Strong analytical skills and experience with CS metrics (NPS, churn, retention, conversion, revenue from cross-sell);
  • Clear communication, consultative approach, and data-driven mindset;
  • Experience with CRM systems (RD Station CRM, HubSpot, or similar);
  • Familiarity with customer support tools, spreadsheets, and dashboards;
  • Ability to influence and lead without formal hierarchical authority.
Benefits
  • Day off
  • Remote work (home office)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B Customer SuccessSaaSCS metricsNPSchurnretentionconversionrevenue from cross-sellanalytical skills
Soft skills
clear communicationconsultative approachdata-driven mindsetinfluenceleadership without authority