Technical Support Engineer

Yapily

Technical Support Engineer at Yapily providing technical support for API-driven financial services. Focused on customer needs, technical analysis, and learning in the FinTech space.

Posted 5/20/2026full-timeVilnius • 🇱🇹 LithuaniaMid-LevelSenior💰 €2,400 - €3,100 per monthWebsite

About the role

Key responsibilities & impact

Provide exceptional technical customer support on API-driven payment and data products.
Deliver solutions to meet customer needs and strategic goals.
Communicate effectively technical analysis findings.
Learn and become a recognized expert in the product offering.
Work across product portfolio, engaging with customers to support their needs.
Embrace new challenges with enthusiasm and readiness to engage.

Requirements

What you’ll need

Provide technical guidance to customers on our products.
Liaising with customers and internal experts to ensure appropriate and timely action is taken, consistently driving towards solutions.
Prioritize and manage multiple open issues in our helpdesk.
Support major incidents as the communication lead
Supporting customers of all sizes and industries to make the best use of our APIs.
Support customers as they manage their accounts and bank integrations on our online portals.
Provision of clear step-by-step technical help, both written and verbal.
Ensure Yapily’s SLA (Service Level Agreements) targets with customers are upheld, identifying ways to improve our service delivery.
Advocate for our customer needs internally, driving resolution updates on key issues with clients, and providing feedback on new feature requests to product teams.
Shift for this role: 15:00 - 00:00 (Midnight) Monday to Friday
**Competencies required: **
Methodological approach to problem-solving
Technically agile - Can operate with pace
Clear and empathetic communication skills
Autonomous & Proactive
Initiative to tackle problems that are not only client-facing
Enthusiasm for growing in a changing fast-paced industry
Demonstrate a desire for continuous learning and professional development
**Preferred experience:**
Familiarity with RESTful APIs and Postman collections
Experience in a Fintech or SAAS B2B company

Benefits

Comp & perks

A competitive salary in a rapidly growing scale-up (EUR €2,400 - €3,100 Gross per month)
We also offer an additional holiday day after 1 years service, up to the value of 5 days over 5 years
We’re serious about work/life balance and operate hybrid working, giving you the flexibility to work from
home, working from our amazing office space in Vilinius or work abroad for up to 20 days per year ‘Nomad Working’
Comprehensive Private Medical Insurance
€200 annual Learning and Personal Development budget
Employee Referral Scheme which offers €1,000 per employee referral
We have a monthly social budget to support getting together over pizza.
Dog friendly office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API-driven productstechnical supportproblem-solvingRESTful APIsPostman

Soft Skills

effective communicationempathetic communicationautonomousproactiveinitiativeenthusiasmcontinuous learning