Account Manager, IT Project Manager

Y STRATEGIE

Account Manager & IT Project Manager managing client relationships and overseeing project delivery for a growing IT services company. Engaging with teams to ensure project success and client satisfaction.

Posted 5/21/2026full-timeCasablanca • 🇲🇦 MoroccoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Simultaneously manage a portfolio of 10+ client projects: scoping, defining development tasks, scheduling, monitoring, delivery.
Coordinate consultant and developer teams responsible for delivery.
Ensure deadlines, budgets and quality standards are met across all projects.
Identify, anticipate and manage project risks; escalate blockers to management.
Lead steering committees and progress meetings with clients.
Serve as the single point of contact for your clients throughout the project lifecycle.
Maintain regular, proactive and transparent communication with clients.
Ensure client satisfaction and contract renewals.
Handle commercial and contractual account administration: purchase orders, amendments, invoicing, collections.
Prepare project proposals and estimates and amendments (time & materials, fixed price, service center).
Identify upsell and cross-sell opportunities within existing accounts (new engagements, extensions, new scopes).
Participate in responses to RFPs for your portfolio.
Contribute to targeted prospecting for strategic leads (~10–20% of the time).
Regular commercial reporting: pipeline, revenue, margin, forecasts.

Requirements

What you’ll need

4 to 7+ years of experience in a role combining IT project management and client relationship management (IT services company, software vendor, consulting firm)
Proven experience managing multiple client projects concurrently
Proficient in IT project estimation: daily rates, fixed-price, technical assistance, service center
Solid IT knowledge: development, infrastructure, data, cloud, methodologies (Agile/Scrum, V-model)
Commercial mindset: ability to identify and convert growth opportunities within existing accounts
PMP, Prince2 or equivalent certification appreciated
Excellent command of French is mandatory (writing, synthesis, negotiation)
Fluent English required (international client interactions)
Proficient in Office suite, a project management tool (Jira, ClickUp, MS Project, Monday) and ideally a CRM (HubSpot, Salesforce)
Excellent organizational skills, rigor, and ability to handle multiple files in parallel
Client service orientation, active listening, and results-driven.

Benefits

Comp & perks

Competitive compensation: base salary depending on profile + performance-based bonus (client satisfaction, profitability, meeting deadlines) + uncapped variable
Remote work 2 days per week, then 3 days per week after confirmation
International environment, client portfolio in France & internationally
Fast career progression within a growing company, with opportunity to build a team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT project managementclient relationship managementproject estimationAgileScrumV-modelcommercial reportingrisk managementcontract administrationupselling

Soft Skills

organizational skillsclient service orientationactive listeningresults-drivencommunicationnegotiationproactivetransparencyleadershipscheduling

Certifications

PMPPrince2