Lead Service Technician

Xylem

Elite/Lead Field Service Technician responsible for initiating and executing field service activities at customer sites. Troubleshoots systems, conducts preventive maintenance and interfaces directly with customers.

Posted 7/21/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting mechanical, electrical, and diesel systems while ensuring safety and efficiency in field service activities. Possesses strong customer service skills and the ability to synthesize technical information for effective communication and problem-solving.

Highest-signal resume keywords

Field Service ActivitiesTroubleshooting SystemsElectrical ExperienceCustomer Service ExperienceCDL Class A or B

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical SystemsElectrical SystemsDiesel EquipmentPreventative MaintenanceParts Inventory ManagementTechnical Work ExperienceCritical ThinkingTroubleshooting Ability

Soft Skills

Customer InteractionCommunication Skills

Tools & Technologies

Microsoft OfficeSmart Devices

Certifications & Qualifications

CDL Class A or BDOT Medical CardTWICDISA

Industry Keywords

Field ServiceSafety IssuesTravel RequirementsCustomer Clearances

About the role

Key responsibilities & impact

Responsible for initiating and executing field service activities at customer sites in a safe and efficient manner
Works with more advanced and multi/complex systems
Proactively troubleshoots systems
Works with mechanical, electrical, diesel equipment conditions
Conducts preventative maintenance and parts inventory
Anticipates and corrects safety issues (both Company and Customer owned equipment)
Has direct interfacing with customer
May be responsible for work in multiple systems/locations/customers
Responsible for escalation and leveraging appropriate company resources to address issues, both with personnel and customers

Requirements

What you’ll need

HS diploma or equivalent
Capable of obtaining a CDL, class A or B with applicable endorsements
Some travel required
20%-80% travel depending on division & location (overnight stays, away from home)
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Ability to obtain DOT Medical card
Clean driving record
Work experience preferred
5 to 7 years of technical work experience
Electrical, mechanical, diesel, fusion experience depending on business unit
Experience with Microsoft Office including smart devices
Must have customer service experience
Demonstrates critical thinking and troubleshooting ability
Synthesizes technical information and communicates it clearly
Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Benefits

Comp & perks

Paid Volunteer Program
Employee Resource Groups (ERG)
Employee well-being programs