Regional Services Manager

Xylem

Regional Services Manager overseeing utility distribution installation and service for Xylem. Leading projects, managing teams, and ensuring customer satisfaction in multiple locations across the U.S.

Posted 7/8/2026full-timeUniontown • Illinois, North Carolina, Pennsylvania • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Responsibility over the installation and service of utility distribution, Smart Grid, and AMI projects.
Managing PM and technical staff, assigning resources to projects and field maintenance work.
Representing the region in all business development phases: RFP, Shortlist, Customer Contract Negotiations, and Endpoint Installation Contractor SOW.
Project status reporting to senior management, customer conflict resolution, managing issue escalation.
Conducting performance evaluations and providing feedback.
Identify potential risks and develop risk mitigation strategies.

Requirements

What you’ll need

A bachelor’s degree in engineering, project management, or a related field
7 years of utility gas, water, and electric experience as it pertains to utility operations, business processes, and software platforms
Strong leadership skills & ability to effectively manage large remote teams
Experience in contract/SOW development & review
Good understanding of Sensus services and products such as RNI, Sensus Analytics (SA), EasyLink
At least 2 years experience as a people manager or equivalent work experience

Benefits

Comp & perks

Employee Resource Groups (ERG)
Paid Volunteer Program, Xylem Watermark

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementRisk MitigationPerformance EvaluationUtility Distribution InstallationContract Review

Soft Skills

Conflict ResolutionTeam Management

Certifications

Bachelor's Degree in EngineeringBachelor's Degree in Project Management