Customer Support Specialist

Xylem

Customer Support Specialist at Xylem, handling inquiries and order management while ensuring customer satisfaction. Supporting critical water operations through effective communication and coordination with internal teams.

Posted 6/11/2026full-timeMira Loma • California, Idaho, Montana, Oregon • 🇺🇸 United StatesJunior💰 $26 - $28 per hourWebsite

About the role

Key responsibilities & impact

Respond promptly and professionally to customer inquiries across multiple channels.
Provide legendary customer service that builds strong, trusting relationships.
Process orders ranging from quick‑ship to complex, long‑cycle orders.
Maintain accurate order details and proactively follow up on order backlog.
Coordinate with other departments regarding shipping dates, pricing, availability, and backorders.
Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.
Provide pricing, availability, formal quotes, and pre‑/post‑order support for standard and specialty products.
Assist with internal process improvements and cross‑functional collaboration.

Requirements

What you’ll need

High School diploma or equivalent
1+ years of order management, customer service, or account management experience
Experience with billing, invoicing, quoting, or related tasks
Strong computer skills, including Microsoft Office Suite
Ability to work with diverse teams and customers
Preferred: Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools
Excellent organization, follow-through, and problem-solving abilities

Benefits

Comp & perks

20 days PTO from the start
12 paid holidays
Generous retirement savings plan
Customizable health, dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementbillinginvoicingquotingcustomer serviceaccount managementprocess improvementsproblem-solving

Soft Skills

customer relationship buildingorganizationfollow-throughcollaborationcommunication

Certifications

High School diploma or equivalent