Regional Field Service Technician

Xylem

Regional Field Service Technician supporting municipal water treatment systems by traveling to customer sites for installation, troubleshooting, and maintenance across the U.S. and Canada.

Posted 5/20/2026full-timeRemote • Massachusetts, Missouri, North Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Travel to customer sites to support the installation, commissioning, troubleshooting, repair, and preventative maintenance of municipal water treatment equipment and systems
Work with a variety of advanced mechanical, electrical, and control systems and require a strong technical background, customer-focused communication, and the ability to work independently in the field
Collaborate closely with customers, project teams, and internal support groups to help deliver safe and successful project outcomes
Typical work week includes travel on Monday and Friday, with field service work performed Tuesday through Thursday at customer locations throughout the U.S. and Canada

Requirements

What you’ll need

Experience servicing and troubleshooting electrical and mechanical systems in industrial or municipal environments
Experience with low- and medium-voltage power distribution equipment, VFDs, conduit, grounding, and three-phase electrical systems
Familiarity with PLCs, HMIs, SCADA systems, network troubleshooting, and controls systems
Ability to read and interpret Process & Instrumentation Drawings (P&IDs), electrical drawings, and system layouts
Experience with instrumentation such as flow meters, pressure transmitters, level transmitters, and temperature sensors
Strong troubleshooting and root-cause analysis skills
Ability to perform equipment startup, commissioning, functional testing, and preventative maintenance
Comfortable conducting customer training sessions and communicating technical information clearly
Strong written and verbal communication skills
Ability to work independently while managing multiple customer locations and priorities
Commitment to safety and adherence to Environmental, Safety & Health (ESH) policies
Green Belt Certification preferred (or willingness to obtain)
Experience with ServiceMax is a plus
Valid driver’s license and ability to obtain and maintain a valid passport for travel within the U.S. and Canada

Benefits

Comp & perks

Four (4) weeks of Paid Time Off (PTO)
Health, Dental, and Vision insurance
Retirement and investment savings programs
Career growth and professional development opportunities
Company wellness, recognition, and employee discount programs
Paid volunteer opportunities through Xylem Watermark

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

servicing electrical systemsservicing mechanical systemstroubleshooting electrical systemstroubleshooting mechanical systemslow-voltage power distributionmedium-voltage power distributionvariable frequency drives (VFDs)programmable logic controllers (PLCs)human-machine interfaces (HMIs)SCADA systems

Soft Skills

customer-focused communicationindependent workcollaborationstrong troubleshooting skillsroot-cause analysisconducting training sessionsclear communicationmanaging multiple prioritiescommitment to safetyadherence to policies

Certifications

Green Belt Certificationvalid driver's licensevalid passport