Xylem

Technical Product Lead

Xylem

full-time

Posted on:

Location Type: Hybrid

Location: Sarasota • California, Florida, Pennsylvania, Texas • 🇺🇸 United States

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Job Level

Senior

Tech Stack

Assembly

About the role

  • Create documentation and training for equipment assembly, testing, maintenance, and repairs, with input from Project Delivery
  • Develop and maintain online, shop, classroom, and field training materials and ensure all training documentation is current.
  • Manage the repair, maintenance, and troubleshooting of all operational assets in the product line
  • Track issues from a broad perspective with the goal of quickly identifying required product developments or process changes
  • Provide technical review of potential projects and proposals providing a recommendation on the feasibility of the project.
  • Contribute to and help develop and deliver training for business development staff
  • Plan and lead training events in the shop, classroom, and field, for internal and external users of the product
  • Develop inhouse trainers to service Global delivery demand with a focus on moving more training to an online delivery method
  • Maintain and improve procedures to ensure, quality, consistency and efficiency in the delivery, use and reliability of the products
  • Provide technical review and input into marketing communication material to ensure it is up to date and technically accurate on a recurring basis
  • Support projects (in person or remote) to deliver or develop training, focusing primarily on projects that have non-standard applications of the product, use new components, or are high-risk/high-value projects
  • Transition new products and product upgrades to the field by attending field trials and pilot projects, and creating technical documentation and training in accordance with the Xylem Product Development process
  • Recommend, help prioritize and provide context for new developments and improvements to the technology, working with the Global Product Manager and within the Xylem Product Development process

Requirements

  • Minimum 5 years experience in a project delivery role, with a focus on technical planning and technical delivery of Spectrum XLI and Cathodic Protection projects
  • 4-year degree in a technical field or expository writing (preferred)
  • Must be a high-level user of the asset management software or demonstrate an ability to develop this skill
  • Demonstrated extensive knowledge of a product or products in a project delivery function
  • Demonstrated ability to train and mentor staff
  • Ability to produce quality documentation and Standard Operating Procedures describing the safe operation and application of the products
  • Demonstrated strong written and verbal communication skills, including external client communication
  • Balance innovation and flexibility with consistency and standards—know when to follow the standard procedure and when to safely divert from process to serve a customer need
  • Ability to identify process deficiencies and implement improvement
  • Must be able to lift up to 50 lbs, climb ladders, and work in confined space
Benefits
  • Paid Volunteer Program
  • Employee Resource Groups (ERG)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical planningtechnical deliverydocumentationtraining developmentasset management softwareStandard Operating Proceduresproduct knowledgeprocess improvementtroubleshootingequipment assembly
Soft skills
communication skillsmentoringinnovationflexibilityconsistencyproblem-solvingorganizational skillsteam leadershipclient communicationtraining delivery