Customer Support

• Provide leadership, training and direct supervision for designated Customer Service personnel
• Regularly partner with sales and operational management
• Establish and monitor key customer satisfaction and performance metrics
• Evaluate, develop and implement necessary departmental processes
• Engage in program development related to improving the customer experience
• Participate in hiring, regular performance assessments, coaching for talent development
• Facilitate or perform backup coverage within specific team

Customer Support Supervisor

Customer Service Representative

Customer Care Professional

Customer Service Representative I

Customer Support Specialist