Xylem

Senior Client Solutions Architect

Xylem

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California, Colorado, Washington • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $120,000 - $150,000 per year

Job Level

Senior

Tech Stack

IoT

About the role

  • Participate in customer meetings (virtual or in-person) to provide technical guidance and solution clarity.
  • Deliver tailored technical overviews and demonstrations focused on utility operations, data maturity, and key staff roles.
  • Collaborate with Sales (CSMs) to develop engagement strategies based on utility stakeholder types, departmental functions, and distributor involvement.
  • Lead customer meetings as needed, guiding the opportunity from technical discovery to solution alignment.
  • Assess the utility’s system architecture (SCADA, historian, CMMS, GIS, AMI, IoT, pump monitoring, etc.) and map integration pathways.
  • Translate operational challenges into clear solution architectures, workflows, and value propositions.
  • Support Sales (CSMs) in reviewing distributed RFPs to evaluate alignment, feasibility, and fit with platform capabilities.
  • Assist in the development of RFP responses including technical messaging, pricing inputs, solution diagrams, screenshots, and use case materials.
  • Co-develop and present final selection presentations with Sales (CSMs), demonstrating operational and business value.
  • Build deep knowledge of the platform and explain what the solutions are and how they create value.
  • Provide feedback to Product and Marketing based on field insights, customer needs, and solution gaps.
  • Act as a liaison between Sales (CSMs), Product, Delivery, and Marketing teams to ensure solution alignment and consistency.

Requirements

  • Demonstrated ability to use critical thinking to navigate complex challenges involving both technical systems and social or organizational factors.
  • Bachelor’s degree in engineering, environmental science, computer science, or a related field; or equivalent industry experience.
  • 3+ years of experience in water/wastewater operations, industrial automation, SCADA, or data analytics.
  • Strong understanding of utility operations, pump systems, treatment processes, instrumentation, and data flows.
  • Experience with technical discovery, solution design, or pre-sales engineering.
  • Ability to communicate clearly with operators, engineers, and utility executives.
Benefits
  • Medical
  • Dental
  • Vision plans
  • 401(k) with company contribution
  • Paid time off
  • Paid parental leave
  • Tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SCADACMMSGISAMIIoTdata analyticssolution designtechnical discoverysolution architectureworkflow development
Soft skills
critical thinkingcommunicationcollaborationtechnical guidancepresentation skillscustomer engagementproblem-solvingfeedback provisionliaison abilitiesstrategic development
Certifications
Bachelor's degree in engineeringBachelor's degree in environmental scienceBachelor's degree in computer science