Aftermarket Manager – Flygt AC Pumps
Xylem
full-time
Posted on:
Location Type: Office
Location: Pewaukee • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $169,000 per year
Job Level
SeniorLead
About the role
- Lead and develop a team of Technical Service Engineers, Technicians, Order Administrator and Customer service.
- Manage and develop Customer service team to ensure timely and accurate spare parts quotes, proactive customer engagement and collaboration with suppliers.
- Build strategy to grow Aftermarket business, leveraging installed base, market trends and strong capabilities.
- Oversee all aftermarket engineering activities, including pump inspections, repair proposals, and field service operations.
- Assign and manage project workloads focusing on customer and project requirements.
- Ensure quality and timeliness of design and service execution to meet or exceed customer expectations.
- Build and track performance metrics to drive strong team performance.
- Build and leverage AI / Technology tools to drive productivity and maximize customer satisfaction.
- Collaborate with Operations to plan and manage shop labor and workspace allocation for repair jobs.
- Travel to customer and vendor sites to resolve technical issues and provide hands-on support.
- Perform field service work, including installation, repair, startup, and system vibration analysis.
- Support quotation development and margin approval in accordance with company guidelines.
- Drive continuous improvement initiatives to optimize processes and enhance team efficiency.
- Partner with internal and external stakeholders on driving Aftermarket growth.
Requirements
- Bachelor’s degree in mechanical engineering
- 10+ years of experience with rotating equipment or pump design, manufacturing, and/or field service
- Strong background in pump mechanical design, hydraulics, and manufacturing processes
- Experience with vibration analysis and technical troubleshooting
Benefits
- Medical
- Dental
- Vision plans
- 401(k) with company contribution
- paid time off
- paid parental leave
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mechanical engineeringpump designmanufacturing processesvibration analysistechnical troubleshootingfield service operationsrepair proposalscustomer engagementperformance metricscontinuous improvement
Soft skills
leadershipteam developmentcollaborationcustomer satisfactionproject managementstrategic planningcommunicationproblem-solvingorganizational skillsproactive engagement