Customer Success Coordinator

Xtract One Technologies

Customer Success Coordinator acting as primary contact during onboarding and training for new customers. Ensuring setup success and ongoing satisfaction while working with cross-functional teams.

Posted 5/11/2026full-timeToronto • 🇨🇦 CanadaJunior💰 CA$30 per hourWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for new customers from Day 1
Lead customers through their initial setup planning, training, and adoption milestones
Proactively check in with users post installation to ensure they are using the platform and hitting their goals
Be the conduit between the customer and Xtract One to ensure resolution is achieved when issues arise
Track the production and shipping of gateways to ensure the hardware is moving
Coordinate with the Technical Director to ensure Field Service Engineers (FSEs) are scheduled for installation in sync with hardware delivery
Coordinate with the Support lead to resolve any technical 'hiccups' during the first 60 days of the customer's journey
Maintain the Deployment Tracker so the VP of CX has a real-time view of every account
Identify bottlenecks (e.g., hardware delays or scheduling conflicts) and bring them to the VP with clear data so a decision can be made

Requirements

What you’ll need

Post secondary education required
0–2 years of experience, indicating you are Entry-Level and eager for a role with high visibility and clear impact
Must be a People Person who enjoys teaching others and building customer relationships
Must be Detail-Obsessed and capable of moving project tasks from 'In Progress' to 'Complete'
Must be Logistically Minded and able to visualize how manufacturing timelines affect engineering schedules and customer expectations
Must be Tech-Fluent and able to explain technical concepts to non-technical users with ease.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Xtract One Technologies Website LinkedIn All Job Openings 51 - 200 employees Founded 2017 🔐 Security 🤖 Artificial Intelligence 🔧 Hardware 💰 Post-IPO Equity on 2023-02 Security
Artificial Intelligence
Hardware Xtract One Technologies is an industry-disrupting, AI-powered security technology company focused on transforming the physical security industry. The company specializes in touchless, non-invasive, integrated threat detection applications that replace traditional manual security measures, such as walkthrough metal detectors, with innovative AI-powered solutions. Xtract One's products, such as the SmartGateway, offer a seamless and frictionless security experience by providing advanced weapon detection while preserving patron privacy and comfort. Operating in sectors like arenas, stadiums, casinos, schools, and healthcare, Xtract One aims to enhance safety without compromising user experience. The company is recognized for its proactive security model and is committed to making large venue events more secure and enjoyable for patrons. Customer Success Coordinator 🔥 46 minutes ago 🏢 Toronto – Onsite 💵 $30 / hour ⏰ Full Time 🟢 Junior 🚀 Onboarding Specialist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as the primary point of contact for new customers from Day 1
Lead customers through their initial setup planning, training, and adoption milestones
Proactively check in with users post installation to ensure they are using the platform and hitting their goals
Be the conduit between the customer and Xtract One to ensure resolution is achieved when issues arise
Track the production and shipping of gateways to ensure the hardware is moving
Coordinate with the Technical Director to ensure Field Service Engineers (FSEs) are scheduled for installation in sync with hardware delivery
Coordinate with the Support lead to resolve any technical 'hiccups' during the first 60 days of the customer's journey
Maintain the Deployment Tracker so the VP of CX has a real-time view of every account
Identify bottlenecks (e.g., hardware delays or scheduling conflicts) and bring them to the VP with clear data so a decision can be made 🎯 Requirements
Post secondary education required
0–2 years of experience, indicating you are Entry-Level and eager for a role with high visibility and clear impact
Must be a People Person who enjoys teaching others and building customer relationships
Must be Detail-Obsessed and capable of moving project tasks from 'In Progress' to 'Complete'
Must be Logistically Minded and able to visualize how manufacturing timelines affect engineering schedules and customer expectations
Must be Tech-Fluent and able to explain technical concepts to non-technical users with ease. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

customer relationship buildingteachingdetail-orientedproject managementlogistical planningtechnical communicationproblem-solvingproactive engagementdata analysisgoal-oriented

Certifications

post secondary education