ITSM Consultant – Jira Service Management

XTIVIA, Inc.

ITSM Consultant leading end-to-end Jira Service Management implementations for various clients. Responsible for optimizing ITSM processes, client engagement, and providing high-quality documentation.

Posted 5/5/2026full-timeRemote • Colorado, New Jersey, New York, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Lead end-to-end JSM implementations
Design, configure, and optimize ITSM processes
Develop and maintain Confluence knowledge bases
Architect, configure, and maintain integrations between JSM and third-party systems
Conduct structured discovery workshops
Serve as a trusted advisor to stakeholders
Facilitate training sessions and provide post-implementation support
Produce high-quality documentation

Requirements

What you’ll need

Minimum 5 years of progressive hands-on experience as a Jira Administrator, Atlassian Consultant, or ITSM Platform Lead
Proven expertise in Jira Service Management configuration and ITSM process design
Strong working knowledge of ITIL v4 frameworks
Experience conducting client-facing discovery sessions, requirements gathering, and stakeholder presentations
Advanced proficiency with Jira automation using the native rule builder
Familiarity with Atlassian Cloud administration
Demonstrated ability to manage multiple concurrent engagements
Must be eligible to obtain and maintain U.S. government security clearance

Benefits

Comp & perks

Affordable medical, dental, and vision benefits
401(k) plan with match
Company-paid disability and life insurance
Voluntary life insurance options
Employee Assistance Program (EAP)
Identity and fraud protection
Recognition and wellness programs
Flexible paid time off
Remote and flexible work options
Paid training and certification opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Jira Service ManagementITSM process designJira automationConfluenceITIL v4integration configurationdocumentation productiondiscovery workshopsrequirements gatheringstakeholder presentations

Soft Skills

trusted advisortraining facilitationpost-implementation supportmulti-engagement management