XTIVIA, Inc.

Consultant

• Configure monday.com workspaces, boards, views, permissions, automations, and integrations based on project requirements
• Assist with implementation activities and help bring solution designs to life within the monday.com platform
• Prepare, clean, organize, and validate client data for migration into monday.com
• Perform data imports and verify information is accurate, complete, and properly structured
• Test workflows, automations, formulas, and integrations to ensure solutions function as intended
• Troubleshoot configuration issues and collaborate with senior consultants to identify and resolve challenges
• Create and maintain implementation documentation, configuration notes, and standard operating procedures
• Contribute to reusable templates, knowledge resources, and continuous improvement initiatives within the practice
• Stay current on new monday.com features, automation capabilities, certifications, and best practices

Monday.com Consultant, Level I

Account Executive

• Own and manage a defined commercial territory and strategic account portfolio, executing account plans to achieve and exceed annual revenue targets
• Identify, qualify, and close new business opportunities for enterprise ITSM software solutions, including software subscriptions, professional services, and managed services
• Effectively communicate the value proposition of AI-powered service delivery, including automated ticket resolution, predictive incident management, and generative AI knowledge management
• Develop and maintain strong relationships with executive stakeholders including CIOs, CTOs, IT Directors, Operations Leaders, and Digital Transformation teams
• Drive complex enterprise sales cycles from prospecting and discovery through proposal, negotiation, and close
• Partner with Solutions Engineers, Professional Services, Marketing, and Customer Success teams to deliver compelling demonstrations, business cases, and customer outcomes
• Build and maintain a robust pipeline through outbound prospecting, partner engagement, referrals, events, and strategic networking
• Collaborate with channel partners, technology alliances, VARs, and Systems Integrators to expand market reach and drive co-sell opportunities
• Support opportunities across commercial, regulated, and public sector-adjacent environments, including organizations with complex compliance, procurement, or operational requirements
• Lead responses to customer RFPs, RFIs, and security or compliance questionnaires in partnership with internal stakeholders
• Maintain accurate opportunity, pipeline, and forecast data within Salesforce CRM
• Stay current on ITSM, IT Operations, automation, AI, and enterprise service trends to effectively position solutions against market needs
• Represent the company at industry conferences, networking events, webinars, and customer meetings.

Senior Account Executive – Commercial ITSM Sales

• Lead end-to-end JSM implementations
• Design, configure, and optimize ITSM processes
• Develop and maintain Confluence knowledge bases
• Architect, configure, and maintain integrations between JSM and third-party systems
• Conduct structured discovery workshops
• Serve as a trusted advisor to stakeholders
• Facilitate training sessions and provide post-implementation support
• Produce high-quality documentation

Monday.com Consultant, Level I

Senior Account Executive – Commercial ITSM Sales

ITSM Consultant – Jira Service Management