XTEL

Customer Success Manager

XTEL

full-time

Posted on:

Location Type: Hybrid

Location: United States

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About the role

  • Act as the primary contact for assigned clients, ensuring their success and satisfaction with XTEL’s solutions.
  • Guide customers through onboarding, adoption, and ongoing engagement, delivering a seamless experience.
  • Take personal ownership of customer issues, proactively identifying and resolving challenges.
  • Build and maintain long-term, trust-based relationships with clients, serving as a credible advisor.
  • Leverage your technical expertise to communicate complex concepts clearly and empower customer teams.
  • Drive project success by coordinating with internal stakeholders across Product, Sales, and Support.
  • Advocate for client needs within XTEL, influencing product and process improvements.
  • Support client retention and growth by maximizing value realization and customer advocacy.

Requirements

  • Master’s degree in Computer Science, IT, Engineering, or a related technical discipline.
  • Strong technical foundation; able to understand and explain complex software solutions.
  • 5+ years’ experience in Customer Success, Presales, Inside Sales, Business Development, or Category Management, ideally within SaaS or Consumer Goods sectors.
  • Experience working with CRM systems and customer success platforms.
  • Multilingual proficiency strongly preferred; fluency in English required.
Benefits
  • Hybrid or full remote working set-up;🏡
  • Flexible working hours;⌚
  • Competitive Salary Package and Bonus scheme;💸
  • A challenging role in a fast-growing AI-driven company; 🪄
  • A diverse and international team with strong ownership and a can-do mentality.🌏
  • Opportunities to contribute meaningfully to the organization’s growth and development.🚀
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical expertisecomplex software solutionscustomer successpresalesinside salesbusiness developmentcategory managementCRM systemscustomer success platforms
Soft Skills
client relationship managementproblem-solvingcommunicationadvocacyproject coordinationcustomer engagementownershiptrust-building
Certifications
Master’s degree in Computer ScienceMaster’s degree in ITMaster’s degree in Engineering