XTEL

Compliance

• Support the ongoing operation and improvement of XTEL’s ISMS
• Draft, review, and maintain security & compliance policies, standards, and procedures
• Manage internal and external audits (ISO 27001, SOC 2)
• Help monitor compliance obligations across frameworks including ISO 27001, SOC 2, SOC 1/ISAE 3402, GDPR, and NIS2
• Assist with risk assessments and treatment plans
• Contribute to Third Party Risk Management (TPRM) efforts
• Assist with client security questionnaires, RFPs, and due diligence requests
• Support ESG initiatives by collecting, analyzing, and reporting on sustainability metrics
• Assist in responding to customer RFPs and inquiries related to ESG

Governance Risk & Compliance Analyst

Strategy

• Assists the sales team, as a Subject Matter Expert related to the XTEL Solution, Industry Best Practices and Change Management approach, to projects to help close deals
• Leads pre-assessment engagements to determine client project readiness and uncover potential significant design challenges
• Delivers business focused solution walk throughs, highlighting best practices, anticipating challenges and sharing lessons learnt to elicit and define key design decisions
• Identifies and evaluates the business requirement for relevance and priority, challenging when appropriate based on maturity (crawl, walk, run)
• Ensures specific business scenarios are collected. Proposes conceptual or high-level approaches
• Functional design validation: sense checks that the functional proposal is aligned with the business need and will support an efficient user experience
• Fit/Gap assessment: influences the client to prioritize the requirement accurately and support workarounds where available
• Solution Design: sense checks if the business solution is efficient and not over engineered or too sophisticated
• Facilitate workshops driving collaboration and alignment between various internal and external stakeholders
• Tests the solution before handing over to the client. Ensures the data makes business sense
• Builds training manuals and/or short videos focusing on process and solution steps for Key User and End User training
• Tests the UAT environment focusing on application and data to ensure environment is ready for UAT. Runs the UAT training sessions / walk throughs to demonstrate the agreed solution functionality and process
• Provides support to the users (questions – how to’s) and first level of checking to confirm if a defect is system bug, data issue, CR or an issue with understanding
• Supports the client with end-user training and/or Third Parties with solution and process support
• Supports the client to embed the new solution

Strategic Advisor

Solutions Engineer

• Configure and document the end-to-end solution using the XTEL SaaS platform to meet customer business and technical requirements, ensuring scalability and security.
• Lead and guide technical & business teams across multiple projects, effectively working within the broader team and optimizing use of people and resources.
• Provide expertise in the XTEL solution, clearly articulating configuration options and benefits to client business processes, leading discussions on RGM with client business teams and tying these back to data, driving clients in key configuration decisions in order to maximize business value from our platform.
• Conduct workshops with client teams to gather, formalize, and challenge requirements, translating them into clear functional blueprints and configuration specifications, and ensure system configurations and integrations meet client requirements while minimizing customization.
• Implement and configure the XTEL SaaS solution to address client needs in close collaboration with technical teams, ensuring smooth handover of functional requirements.
• Conduct gap analysis on client requirements versus standard XTEL platform capabilities, recommending and implementing configuration options or closure strategies.
• Facilitate the creation of test scripts, and drive both systems integration and user acceptance testing to ensure solution quality.
• Provide technical governance and assurance throughout the delivery lifecycle, identifying and mitigating business and technical risks associated with solution configuration and implementation.
• Act as a key communication bridge between client and product teams, providing actionable feedback to support continuous improvement.
• Deep-dive into key strategic projects and initiatives, helping the team to tackle new challenges and increase operational efficiency.
• Ensure timely data availability, structure, and enrichment for implementation projects, with a focus on data quality and actionable insights.
• Advise on data structures, baseline definitions, and the translation of business requirements into technical and functional specifications.
• Maintain clear project documentation and ensure all deliverables are met with high quality and efficiency.
• Actively coach and mentor team members, sharing expertise and supporting skill development across the team.

Solution Architect

Technical Product Manager

• Collaborate with functional and technical teams to gather requirements for a highly technical and data-driven product.
• Define and maintain clear documentation on platform and AI models capabilities.
• Prioritize and manage the product backlog, ensuring work aligns with platform strategy.
• Participate in agile ceremonies to maximize delivered value.
• Drive structured user feedback collection and translate insights into platform enhancements.
• Work closely with AI teams and Data Engineering to enable advanced analytics ML workflows, and robust data pipelines.

Technical Product Owner

AI Engineer

• Develop and maintain high-quality Python code using Python and its API frameworks
• Design and implement Restful APIs that serve Generative AI modules to third parties
• Optimize flows and actions manageable through LLM powered agents
• Lead and contribute to product development, following SOLID principles and software design patterns to ensure maintainability and scalability
• Conduct code reviews and mentor junior developers, promoting high standards of code quality and teamwork
• Engage in technical discussions on system architecture, design improvements, and feature implementations
• Stay updated with emerging trends in Python, scientific computing, and performance optimization, and sharing insights with the team

Senior AI Engineer

Data Engineer

• Initial Configuration: Technical setup and configuration of solutions for new clients.
• Routine Maintenance: Handling bug fixes and system upgrades.
• Special Maintenance: Implementing change requests to adapt software to evolving needs.
• Work on clients’ needs and issues through a ticketing system.
• Take care of the health status of data sources, pipelines and delivered solutions and manage the troubleshooting and debugging workflow.
• Connect with Project and Product Team and report feedback on the solution for future improvement.

Sales

• Utilize pre-sales expertise to guide high-value enterprise deals
• Cultivate and maintain strong relationships with key enterprise clients
• Develop and implement tailored sales strategies to address complex challenges
• Collaborate with internal teams to ensure cohesive execution of sales initiatives
• Identify and capitalize on opportunities for sustained revenue growth

Strategic Enterprise Sales Manager

• Develop deep expertise in customer use cases, XTEL’s SaaS solutions, and the value we deliver to clients.
• Partner with sales representatives to qualify opportunities, sell consultatively, and align customer business needs with XTEL’s product capabilities to secure 6- and 7-figure enterprise deals.
• Deliver tailored presentations, demonstrations, and proposals that align with customer goals and differentiate XTEL in competitive sales situations.
• Collaborate with the sales team to develop tailored responses and align on pre-qualification strategies.
• Scope, execute, and deliver impactful POVs that demonstrate XTEL’s value, win customer confidence, and move deals forward.
• Address and resolve technical challenges during the sales process, including data integration, API connections, reporting, and analytics.
• Partner with Professional Services for scoping, delivery teams for implementation, and Product Management to provide feedback on features and strategy.
• Support trade shows, conferences, and other events to showcase XTEL’s solutions and build market presence.
• Identify and recommend improvements to strengthen the pre-sales process and the overall effectiveness of the team.

Senior Solutions Engineer

• Drive enterprise deals with sales, deliver demos, and showcase XTEL’s platform
• Blend tech and strategy to unlock client growth and ensure seamless project delivery
• Own the technical pre-sales process, work closely with sales representatives to strategize and win complex enterprise deals
• Engage in discovery sessions, solution design, and pre-sales workshops, while delivering compelling demonstrations and articulating the strategic vision and value of XTEL’s solutions to executive audiences
• Ensure a seamless transition to the delivery team after deals are closed, contributing in the background to guarantee successful implementations and rapid time-to-value for new customers
• Develop deep expertise in customer use cases, XTEL’s SaaS solutions, and the value we deliver to clients
• Partner with sales representatives to qualify opportunities, sell consultatively, and align customer business needs with XTEL’s product capabilities to secure 6- and 7-figure enterprise deals
• Deliver tailored presentations, demonstrations, and proposals that align with customer goals and differentiate XTEL in competitive sales situations
• Collaborate with the sales team to develop tailored responses and align on pre-qualification strategies
• Scope, execute, and deliver impactful POVs that demonstrate XTEL’s value, win customer confidence, and move deals forward
• Address and resolve technical challenges during the sales process, including data integration, API connections, reporting, and analytics
• Partner with Professional Services for scoping, delivery teams for implementation, and Product Management to provide feedback on features and strategy
• Support trade shows, conferences, and other events to showcase XTEL’s solutions and build market presence
• Identify and recommend improvements to strengthen the pre-sales process and the overall effectiveness of the team

Senior Solution Engineer

Customer Support

• Lead XTEL's global Customer Support team across CET, EST & AEST time zones.
• Coach agents, drive incident resolution, ensure SLA compliance, and champion continuous improvement in a SaaS environment.
• Oversee incident triage, troubleshooting, and service request fulfillment.
• Act as the primary escalation point for complex or high-priority incidents.
• Manage shift schedules and coverage across CET, EST, and AEST time zones.
• Monitor team performance, workload distribution, and ticket queues.
• Ensure high-quality client communication.
• Review and challenge ticket categorization and prioritization.
• Lead regular reviews of knowledge base articles and SOPs.
• Drive the continuous improvement process within the team.

Customer Support Team Leader

• Design and implement scalable data architectures to support business analytics and reporting needs
• Develop and maintain data models, schemas, and data pipelines
• Collaborate with data engineers and stakeholders to optimize data pipelines and ETL processes
• Ensure data quality, integrity, and security across all data systems
• Evaluate and integrate new data technologies and tools to enhance our data infrastructure
• Provide guidance and best practices for data management and governance
• Work closely with cross-functional teams to understand business requirements and translate them into technical specifications
• Monitor and optimize database performance to ensure efficient data retrieval and processing

Data Architect

Security Engineer

• Own vulnerability management end-to-end: intake, triage, risk-based prioritization, remediation tracking, validation, SLAs, and reporting
• Partner with Engineering/Product/QA to continually improve secure SDLC and CI/CD:O pipeline security, SAST/DAST/IAST, dependency and code scanning, secure code review practices
• Continuously work with IT to further secure infrastructure: Endpoints, identity and access management, Conditional Access, hardening and configuration baselines
• Coordinate and drive remediation for items identified by the SOC (alerts, incidents, vulnerabilities), including root-cause follow-up
• Coordinate external penetration tests (scope, execution support, findings management, retesting/closure)
• Support patch management processes and verification in partnership with IT
• Support security audits and continuous compliance efforts (ISO 27001, SOC 2 Type 2, SOC 1, ISAE 3402) including evidence collection and control improvement

Cybersecurity Engineer

Customer Success Manager

• Act as the primary contact for assigned clients, ensuring their success and satisfaction with XTEL’s solutions.
• Guide customers through onboarding, adoption, and ongoing engagement, delivering a seamless experience.
• Take personal ownership of customer issues, proactively identifying and resolving challenges.
• Build and maintain long-term, trust-based relationships with clients, serving as a credible advisor.
• Leverage your technical expertise to communicate complex concepts clearly and empower customer teams.
• Drive project success by coordinating with internal stakeholders across Product, Sales, and Support.
• Advocate for client needs within XTEL, influencing product and process improvements.
• Support client retention and growth by maximizing value realization and customer advocacy.