xSuite

Support Consultant

xSuite

full-time

Posted on:

Location Type: Hybrid

Location: Ahrensburg • Germany

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Job Level

Junior

About the role

  • First point of contact for customers on technical and application-specific questions
  • Receiving and qualifying support tickets
  • Systematically triaging bugs and consolidating cases for developer teams
  • Ensuring continuous service improvement through documentation and knowledge management
  • Clear communication of technical information in German and English

Requirements

  • Proven professional experience, especially in customer support
  • Technical know-how and strong communication skills
  • Structured working style and experience in business informatics or IT
  • Careful documentation and maintenance of internal knowledge management
  • Technical understanding for communicating with customers
  • Fluent in German and English (C1 level)
  • Experience with SAP or with JavaScript, HTML, JSON, or REST APIs is a plus
Benefits
  • A positive working atmosphere and strong team cohesion, e.g., through team events or company sports
  • A high degree of personal responsibility and the opportunity to contribute ideas
  • Flexible working hours with flexitime and the option for remote work
  • Individual training and development opportunities
  • Permanent employment contract with 30 days of vacation
  • Additional company holidays on Dec 24 and Dec 31
  • Modern workspaces and IT equipment
  • Subsidy for HVV public transport ticket or JobRad (company bike); alternatively a free long-term parking permit
  • Support for capital-building savings and company pension contributions
  • Childcare subsidy up to €200
  • Break room with foosball and table tennis
  • Corporate benefits portal with attractive offers and special discounts
  • Employee referral program: refer a new colleague and receive a referral bonus and an extra day off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaScriptHTMLJSONREST APIsSAP
Soft Skills
communication skillsstructured working styletechnical understandingcareful documentation