Operations

• Define and execute the vision, mission, and strategic roadmap for global infrastructure and operations, aligned with business priorities and technology goals.
• Build and scale high-performing teams across DevOps, SRE, Networking, and Database disciplines.
• Oversee global infrastructure operations across multiple time zones and cultural environments.
• Manage hybrid and multi-cloud environments, including compute, storage, network, and security.
• Develop and implement robust automation strategies using AI/ML to reduce toil, accelerate issue resolution, and improve system reliability.
• Lead initiatives in observability, CI/CD security, and proactive incident prevention.
• Ensure the infrastructure is secure, compliant, and resilient, with robust business continuity and disaster recovery practices.
• Partner with internal stakeholders (Product, Engineering, Security) to ensure infrastructure is enabling product velocity and stability.
• Lead vendor and service provider relationships, including SLA enforcement, performance reviews, and contract alignment.
• Own the hiring, mentoring, and development of global infrastructure teams, with a focus on continuous improvement and leadership growth.
• Develop and manage the infrastructure budget, focusing on cost optimization and resource forecasting.
• Serve as a key advisor to the CTO, contributing to broader technology strategy and executive-level planning.

VP of Infrastructure and Cloud Operations

Operations SME

Sachbearbeiter Operations, Notfallhotline

Associate Director of Operations

Central Operations Manager

Head of Learning & Operations