Build and nurture deep strategic relationships with a portfolio of VIP and enterprise-tier clients, serving as their trusted advisor and primary point of contact at the executive level.
Understand each partner's business goals through structured discovery and continuous dialogue, ensuring our solutions consistently align with and accelerate their success.
Maintain a forward-looking view of each partner's health - identifying risks and friction points early and driving swift internal action to resolve them before they escalate.
Own escalation management with urgency and professionalism, deploying rapid response to protect the integrity of the relationship when issues arise.
Serve as a proactive partner advocate internally, ensuring the voice of the customer is represented across product, sales, engineering, and support teams.
Own end-to-end execution of partner deliverables, ensuring internal stakeholders are aligned and accountable.
Identify and support upsell, cross-sell, and expansion opportunities, contributing to revenue growth through long-term relationship development.
Propose new products, features, and solutions that drive measurable value, aligned to each partner's strategic objectives.
Conduct Executive and Quarterly Business Reviews to assess partner health, review KPI progress, and surface actionable strategic insights.
Track and analyze customer success metrics across your portfolio, translating data into strategic recommendations at a senior leadership level.
Maintain accurate records of all partner interactions, health signals, and opportunities.

Requirements

Bachelor's Degree or equivalent experience.
5+ years in Strategic Customer Success, Enterprise Account Management, or a related senior client-facing role managing high-value accounts.
Executive-level communication and presence - able to engage and influence C-suite stakeholders externally and internally.
Proactive, solutions-oriented mindset with a demonstrated ability to identify risks early and act decisively to mitigate them.
Ability to manage a complex, high-demand portfolio with a high degree of autonomy and ownership.
Strong cross-functional collaboration skills across product, engineering, sales, and support teams.
Data-driven approach to relationship management - able to translate customer health metrics and KPIs into actionable insights.
High emotional intelligence - able to navigate difficult conversations and de-escalate high-pressure situations with composure.
Proficient in Salesforce; familiarity with JIRA & Confluence.
Experience in the gaming industry is a strong plus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Strategic Customer SuccessEnterprise Account ManagementCustomer Success MetricsKPI AnalysisRisk ManagementUpsellingCross-sellingData AnalysisRelationship Management

Soft Skills

Executive-level CommunicationProactive MindsetSolutions-orientedCross-functional CollaborationEmotional IntelligenceInfluencing SkillsAutonomyOwnershipNegotiation Skills

Certifications

Bachelor's Degree