Xsolla

Project Manager, Internal Processes – Fintech

Xsolla

full-time

Posted on:

Location Type: Hybrid

Location: United States

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About the role

  • Own and evolve internal processes related to transactional monitoring, metrics, and escalation.
  • Align cross-functional teams around common operational signals, thresholds, and decision-making frameworks.
  • Drive clarity around ownership, responsibilities, and escalation paths across teams.
  • Ensure that transactional metrics and alerts support timely and effective operational decisions.
  • Coordinate cross-team response during payment-related incidents and support post-incident reviews.
  • Establish and maintain governance practices for operational decision-making and risk management.
  • Ensure internal processes are documented, repeatable, and scalable.
  • Support the adoption and integration of data observability and analytics platforms from a process and governance perspective.

Requirements

  • 5+ years of experience as a Project Manager, Program Manager, or Process Manager.
  • Experience in fintech, payments, or similar high-volume transactional environments is preferred.
  • Proven experience leading cross-functional initiatives across technical and non-technical teams.
  • Strong understanding of operational risk, metrics, and escalation processes.
  • Ability to operate effectively in ambiguous environments and drive alignment across stakeholders.
  • Excellent communication and documentation skills.
Benefits
  • We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program.
  • This includes 100% company-paid medical, dental, and vision plans.
  • Unlimited Flexible Time Off.
  • A personalized career roadmap for each employee.
  • By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.
  • Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprocess managementoperational riskmetricsescalation processesdata observabilityanalytics platforms
Soft Skills
leadershipcommunicationdocumentationcross-functional collaborationalignmentdecision-making