xScion Solutions

Manager

• Support the creation of an “Air Traffic Controller” Release Management Program
• Develop release activities across multiple teams, ensuring alignment with governance policies
• Implement and manage a centralized release calendar as the single source of truth within the ServiceNow DPR toolset
• Facilitate release dependency and conflict management sessions, producing regular conflict reports
• Define standardized processes for release planning, execution, and escalation in line with ITIL best practices
• Drive adoption by training teams on standardized processes and tools
• Collaborate with stakeholders and Product Owner to ensure business needs are incorporated into release management practices
• Provide hands-on guidance during program rollout, ensuring teams can effectively manage releases using the ServiceNow DPR toolset
• Support handover activities by ensuring documentation, processes, and reports are transitioned to long-term ownership

Release Manager