Client Success Manager
Align Technology
Job Level
JuniorMid-Level
About the role
- XS is a licensed fast-growing Multi-Asset CFD Broker, looking to hire a dynamic CRM Administrator - Japan to join our team of experts! Oversee and enhance CRM for optimal data capture, processing, and use aligned with business goals. Continuously refine the CRM infrastructure to support sales and marketing. Ensure database accuracy and integrity, implementing data segmentation to improve targeted marketing efforts. Develop and execute personalized campaigns tailored to customer segments by behavior, preferences, and lifecycle stage. Analyze customer data to identify trends and provide actionable insights to support sales and marketing improvements. Coordinate with marketing, sales, and customer support to create cohesive strategies that boost engagement and retention. Manage and execute multi-channel campaigns (email, push notifications, in-app messaging) to reach the right audience effectively. Join us in shaping the future of XS and unlock your potential in an environment that values diversity, growth, and excellence.
Requirements
- Minimum of 2 years of CRM management experience within the financial services or Forex industries. Proficiency in CRM, along with experience in other financial and Forex-focused CRM platforms. Previous experience in FX business is a plus. Native in the Japanese language. Effective written and verbal communication skills in English. Strong problem-solving skills and data-oriented. Proactive and self-driven. Excellent analytical skills.
