Xpressdocs

Database Administrator

• Understand existing database architecture of both existing MariaDB and Postgres installs
• Review and upgrade our current replication and backup processes
• Support the company’s data needs by building reports on reporting platforms
• Establish a regular cadence for database performance review and optimization
• Manage and enhance existing data retention processes
• Communicate with stakeholders to establish database standards
• Identify and address security issues with the databases, using well-defined roles
• Establish a regular cadence for database updates
• Participate in the process of identifying and addressing systemic errors
• Perform root cause analysis of errors and resolve technical issues
• Work closely with DevOps and Developers for system troubleshooting and maintenance

Account Manager

• Support the Account Director in managing day-to-day client relationships and communications
• Manage and grow a personal book of business, serving as the primary point of contact for an assigned set of accounts
• Build trust with clients through proactive problem-solving and strategic guidance
• Lead and support client meetings, presentations, and account reviews when appropriate
• Ensure client objectives, timelines, and expectations are clearly communicated internally
• Build strong relationships with key stakeholders across client organizations
• Contribute to account planning, program launches, and project recommendations
• Analyze account performance and provide actionable insights to clients and internal stakeholders
• Identify opportunities for account growth and cross selling/up-selling
• Provide cross functional feedback for improvements to key programs and products
• Collaborate closely with the Account Director to execute on the broader account management strategy
• Oversee and monitor project timelines, deliverables, resource allocation, and workflow prioritization
• Ensure all projects meet industry standards and client expectations
• Help prioritize workloads and maintain efficient workflow processes
• Coordinate and prioritize work with cross-functional support leads (estimating, operations, marketing, etc.)
• Provide day-to-day coaching and support to Account Managers on the team, helping them navigate client situations, resolve issues, and identify growth opportunities
• Enforce KPIs, monitor performance, and drive accountability
• Support hiring, onboarding, and ongoing training
• Act as the primary escalation point for complex client issues
• Mentor Account Management team members and support professional development
• Encourage collaboration and maintain a positive team environment
• Contribute to company culture, process improvement, and business development efforts
• Support Performance Review process in conjunction with Account Director

Database Administrator

Senior Manager, Account Management