Serve as the primary point of contact for assigned accounts and build long-term trust.
Run proactive communication cadences and manage escalations with calm, clear leadership.
Align client stakeholders around priorities, timelines, and outcomes.
Prepare and present recurring business-focused technical reviews covering service trends and recurring issues, security posture and key risks, backup and business continuity posture, infrastructure lifecycle and refresh planning.
Create accurate quotes for hardware, licensing, managed services changes, and project work.
Draft clear scopes of work including assumptions, exclusions, deliverables, and timelines.
Coordinate with service desk, security, and projects teams to ensure work is completed and documented.

Requirements

3+ years in an MSP or IT services environment in a client-facing role (TAM, support, Service Manager, Project Coordinator with client ownership, etc.)
Strong technical fluency across typical SMB stacks: Microsoft 365 fundamentals, identity and access concepts
Endpoint management and patching concepts
Networking fundamentals (firewalls, switches, Wi-Fi basics)
Backup and business continuity fundamentals
Security fundamentals (MFA, EDR, phishing risk, DNS filtering)
Confident presenting to executives and business owners.
Strong organization, follow-through, and written communication.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft 365identity and access managementendpoint managementpatchingnetworking fundamentalsfirewallsswitchesWi-Fibackup and business continuitysecurity fundamentals

Soft Skills

communicationleadershiporganizationfollow-throughpresentation skillsclient relationship managementtrust building