Key Account Manager

xpate

Key Account Manager managing card acquiring and payment services for clients at xpate. Focused on onboarding, client satisfaction, and revenue growth in a fintech environment.

Posted 5/13/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Inbound Sales Management: handle inbound leads, qualify opportunities, guide onboarding process.
Long-Term Relationship Building: foster partnerships, drive customer growth, lead upsells.
Client Onboarding & Activation: primary contact for new clients, optimize onboarding processes.
Client Engagement & Satisfaction: ensure client satisfaction, monitor health metrics, identify risks.
Problem-Solving & Issue Resolution: proactive problem solver, coordinate with teams to resolve issues.
Client Data & Documentation Management: maintain records, provide structured reporting on client status, leverage analytics tools.

Requirements

What you’ll need

2–3+ years in Customer Success, Account Management, Sales, or Business Development in a fintech, payments, or banking environment
A taste for great service and can create a premium experience for high-value clients
Excellent communicator — clear, empathetic, structured, and customer-focused
Organised and proactive, with strong problem-solving and sales qualification skills
Confident working with CRMs, internal tools, client data, and payment analytics tools (e.g., dashboards for transaction monitoring)
Thrive in fast-moving environments and love helping clients succeed while driving revenue growth.
Bonus Points If…
Worked with high-risk industries (gaming, forex, crypto, dating etc)
Understand payment flows, gateway integrations, or onboarding processes
Collaborated with cross-functional teams in a startup or scaling company
Managed introducer or partner-referred leads in a fintech context.

Benefits

Comp & perks

Hybrid work options
Private health insurance and wellness benefits
Generous paid time off: 12 additional days per year, plus your birthday off
Opportunities to grow, lead and shape xpate's future-proof compliance ecosystem.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementsalesbusiness developmentproblem-solvingsales qualificationpayment analyticsonboarding processesgateway integrationsdata management

Soft Skills

communicationempathyorganizationproactivityclient engagementrelationship buildingcustomer focusissue resolutionstructured reportingrisk identification