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Operations Supervisor – Retention/Outbound Sales – Insurance
XOSI HomeAgentSupervising customer service teams while ensuring customer satisfaction and performance metrics. Home Agent focuses on remote customer service solutions since 2011.
About the role
Key responsibilities & impact- Act as leader of customer service teams, ensuring excellence in support for various types of inquiries related to products and services.
- Manage customer service operations across multiple channels: Voice, WhatsApp, Email and Chat.
- Lead Outbound Sales (proactive sales) teams, monitoring performance and results.
- Perform integrated management of performance indicators (targets, productivity, quality) and people management (development, feedback and engagement).
- Analyze operational results and implement corrective actions and continuous improvement measures.
Requirements
What you’ll need- Bachelor's degree completed.
- Experience in people management and in managing performance indicators and operational initiatives.
- Availability to attend the office when required.
Benefits
Comp & perks- Meal allowance;
- Health and dental coverage;
- Childcare assistance (children up to 24 months);
- Transportation allowance;
- Life insurance;
- TotalPass;
- Discounts on courses, higher education and amusement parks.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
leadershipcustomer service excellencepeople managementperformance managementfeedbackengagementcontinuous improvementanalytical skills
Certifications
Bachelor's degree