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Level 1 Customer Service Agent – Consultative Customer Support
XOSI HomeAgentCustomer Service Agent handling inquiries for E-commerce in a tech company specializing in logistics. Working remotely with client support via calls and Microsoft Teams.
About the role
Key responsibilities & impact- Handle customer interactions via voice calls and Microsoft Teams;
- Guide customers on using company systems and the corporate app;
- Explain features, processes, workflows and operational requirements;
- Assist with sending documentation and understanding usage rules;
- Address inquiries related to sensitive shipments (high volume or high value);
- Comply with safety standards applied in the transportation and logistics sector;
- Record interactions, referrals and information in the system;
- Escalate requests according to the defined support/escalation process.
Requirements
What you’ll need- High school diploma or equivalent;
- Ability to work in a remote/home-office model;
- Have an appropriate home-office workspace (desk, chair and a noise-free environment);
- Reside in São Paulo / Greater São Paulo;
- Availability to work on-site at the office in Vila Olímpia when required by the company/management;
- Wired internet connection with more than 10 Mbps (do not use Wi‑Fi);
- Good verbal and written communication skills;
- Consultative, patient and solution-oriented profile;
- Ability to explain processes and guide users;
- Availability to work Monday to Friday, 9:00 AM to 6:00 PM.
Benefits
Comp & perks- Meal allowance
- Childcare assistance (children up to 24 months)
- Transportation allowance
- TotalPass
- Life insurance
- Discounts on courses, university programs and amusement parks
- Company-provided laptop, mouse and headset.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationconsultativepatientsolution-orientedability to explain processesability to guide users
Certifications
high school diploma or equivalent