XOSI HomeAgent

Customer Service Agent II – Seasonal

XOSI HomeAgent

full-time

Posted on:

Location Type: Hybrid

Location: Osasco • Brasil

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About the role

  • Conduct surveys with customers following their interaction with our services.
  • Accurately record customers' responses and feedback in the system and data collection tools.
  • Identify opportunities for improvement based on information gathered during the surveys.
  • Collaborate with other departments to share insights and ensure identified issues are resolved.
  • Maintain high standards of customer service, ensuring a positive customer experience.

Requirements

  • Ability to work remotely (home office).
  • Suitable home workspace (desk, chair and a quiet environment).
  • Reside in São Paulo / Greater São Paulo.
  • Availability to work on-site at the Vila Olímpia office when required by the company/management.
  • Wired internet connection with at least 10 Mbps (do not use Wi‑Fi).
  • Ability to use multiple work platforms (Zendesk, WhatsApp, phone, chat and Microsoft Office).
  • Experience in survey-based customer service or contact center support.
Benefits
  • Meal allowance (Vale Alimentação).
  • Dental plan.
  • Childcare assistance (for children up to 24 months).
  • Transportation allowance (Vale Transporte).
  • Life insurance.
  • TotalPass.
  • Discounts on courses, college tuition and amusement parks.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data collectioncustomer servicesurvey-based support
Soft Skills
collaborationcommunicationproblem-solvingcustomer experience focus