XOSI HomeAgent

Active Customer Service Agent – Benefits Activation

XOSI HomeAgent

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Contact restaurant partners who have had a recent drop in activity to re-engage them on the app, helping them receive new orders and boost their sales.
  • Offer campaigns, discount coupons, menu setup and anything else necessary for them to gain more visibility on the platform.
  • Propose affordable investment options to the partner.
  • Manage and overcome leads' objections to close the sale.

Requirements

  • High school diploma (completed);
  • Ability to work in a remote/home-office model;
  • Have an appropriate home-office workspace (desk, chair, and a quiet environment);
  • Reside in São Paulo / Greater São Paulo;
  • Availability to work on-site at an office in the Vila Olímpia neighborhood whenever required by the company/leadership;
  • Wired internet connection with more than 10 Mbps (do not use Wi‑Fi);
  • Have a mobile phone with a SIM card and good signal reception to receive SMS messages;
  • Ability to use multiple work platforms (Zendesk, WhatsApp, phone, chat, and Microsoft Office);
  • Experience in sales/customer service.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salescustomer service
Soft Skills
communicationobjection handlingnegotiation
Certifications
high school diploma