XOSI HomeAgent

Customer Service Agent – Outbound and Inbound

XOSI HomeAgent

full-time

Posted on:

Location Type: Hybrid

Location: Osasco • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Provide support to our customers for various types of requests related to their product or service. Support may be provided through multiple channels: Voice, Chat, Email, Social Media, or Multichannel;
  • Outbound and inbound support.

Requirements

  • High school diploma or equivalent;
  • Ability to work in a home-office (remote) model;
  • Have an appropriate workspace for home office (desk, chair, and a quiet environment);
  • Reside in São Paulo / Greater São Paulo;
  • Availability to occasionally work from our office in Vila Olímpia, São Paulo;
  • Wired internet connection with at least 10 Mbps (do not use Wi‑Fi);
  • Experience as an outbound or inbound customer service agent;
  • Comfortable with technology and quick to learn new software.
Benefits
  • Meal allowance (food voucher)
  • Dental care
  • Childcare assistance (children up to 24 months)
  • Transportation allowance
  • Life insurance
  • Discounts on courses, university tuition and amusement parks
  • Corporate partnership with SESC
  • TotalPass

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceinbound supportoutbound supportremote work
Soft skills
communicationadaptabilityproblem-solving
Certifications
high school diploma