E-commerce Analyst (Mid-level)
BRG
Sales Agent III – E-commerce, Apparel
XOSI HomeAgent
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Multiskill customer service agent handling up to 5 screens simultaneously via voice, email, chat and social media for the e-commerce of a designer clothing brand;
- You will handle exchanges and returns, chargebacks and refunds;
- Forward complaints and compliments received to the responsible departments;
- On all communication channels you must listen carefully to customers, engage them, handle contacts efficiently, show empathy and understand the customer’s needs;
- On social media you will be responsible for responding to customer complaints and compliments on our ads.
Requirements
- High school diploma;
- Experience in apparel/e-commerce sales customer service;
- Basic knowledge of the fashion industry;
- Agility, good writing skills and clear diction;
- Experience providing multichannel support – voice, chat and email;
- Ability to work in a home-office model;
- Have an appropriate workspace for home office (desk, chair and a noise-free environment);
- Reside in São Paulo / Greater São Paulo;
- Availability to work on-site at the Vila Olímpia office whenever required by the company/leadership;
- Wired internet connection with at least 10 Mbps (do not use Wi-Fi);
- Ability to work with multiple platforms (Zendesk, WhatsApp, phone, chat and Microsoft Office).
Benefits
- Meal allowance;
- Dental insurance;
- Childcare assistance (children up to 24 months);
- Transportation voucher;
- Life insurance;
- TotalPass;
- Bonuses;
- Discounts on courses, university tuition and amusement parks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicemultichannel supporte-commerce salesfashion industry knowledgewriting skillsclear dictionhandling exchangeshandling returnschargebacksrefunds
Soft skills
empathylistening skillsengagementefficiencyagility
Certifications
high school diploma
