Agente de Atendimento Ativo – Ativação de Benefícios, App de Entrega
XOSI HomeAgent
Customer Service Agent, Fuel Management
XOSI HomeAgent
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide proactive (outbound) customer service for a fuel management fleet.
- Work with multiple systems simultaneously.
Requirements
- High school diploma;
- Ability to work in a home office/remote model;
- Have an appropriate home office setup (desk, chair and a quiet environment);
- Reside in São Paulo / Greater São Paulo;
- Availability to work on-site at the office in Vila Olímpia when required by the company/leadership;
- Wired internet connection of more than 10 Mbps (do not use Wi‑Fi);
- Ability to use multiple work platforms (Zendesk, WhatsApp, voice, chat, email and Microsoft Office);
- Experience in customer service (SAC) — multiskill support: voice, WhatsApp and occasionally sending emails via Salesforce;
- Availability to work a 6x1 rotating shift schedule (six days on, one day off).
Benefits
- Meal allowance;
- Dental coverage;
- Childcare assistance (children up to 24 months);
- Transportation voucher/commute allowance;
- Life insurance;
- TotalPass;
- Discounts on courses, higher education and amusement parks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicemultiskill supportSalesforce
Soft skills
proactiveability to work remotelyavailability for rotating shifts
Certifications
high school diploma