Customer Success Engineer – Cyber Security

xorlab

Customer Success Engineer at xorlab AG helping organizations prevent communication-based threats. Guiding customers through their full lifecycle from onboarding to long-term success in cybersecurity.

Posted 4/30/2026full-timeZürich • 🇨🇭 SwitzerlandJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

DockerFirewallsGoGrafanaJavaScriptLinuxPythonSMTP

About the role

Key responsibilities & impact

Work at the intersection of engineering, customer success, and sales, helping customers maximize the value and security of our product
Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding
Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early on
Manage and drive satisfactory resolutions of customer issues
Interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features
Analyze problems in production to find and mitigate the root causes

Requirements

What you’ll need

Have a solid technical IT background (ideally a degree in Computer Science or similar)
Have strong German and English skills (spoken and written)
Bring 2+ years of relevant work experience, ideally in a customer-facing role
Proficiency in Basic programming/scripting skills (e.g., Python, JavaScript, or Bash)
Experience with tools like Postman, Git, or similar debugging tools
Possess strong analytical and problem-solving skills
Are able to quickly learn and adapt to new technologies and environments
Enjoy working closely with customers and taking ownership
Are able to explain complex technical concepts to non-technical stakeholders
Understand how email systems (SMTP) work (a big plus)
Have knowledge of email attack vectors and threat defense (a big plus)
Have experience working with Linux CLI (a big plus)
Understand networking fundamentals (firewalls, VPN, SSH, HTTPS, proxies) (a big plus)
Bonus: Docker, Grafana, Postfix, Go (a big plus)

Benefits

Comp & perks

Employee shares to participate in our long-term success
A fair and transparent compensation system
High ownership and autonomy from day one
The opportunity to be part of an exciting startup journey
Hardware budget tailored to your needs
Hybrid work model (3 days/week in our Zurich office) and flexible hours
Regular team events, Tech Talks, and monthly All Hands lunches
5 weeks of paid vacation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonJavaScriptBashLinux CLInetworking fundamentalsemail systems (SMTP)email attack vectorsthreat defenseDockerGrafana

Soft Skills

analytical skillsproblem-solving skillscustomer relationship managementcommunication skillsadaptabilityownershiptechnical explanationcustomer successinterpersonal skillsissue resolution

Certifications

degree in Computer Science