Xometry

Collections Specialist

Xometry

contract

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Effectively monitor and maintain assigned accounts, including handling customer phone calls and reconciliations.
  • Leads the debt collection process for assigned customers.
  • Reconciles accounts when necessary to collect open balances.
  • Keeps detailed notes and records of all communications and actions.
  • Works with sales and other departments to ensure invoices are paid.
  • Notifies sales when accounts are past due and or being placed with the collection agency.
  • Works with coworkers to set debt collection strategies.
  • Answers questions customers have about billing statements/open invoices.
  • Keeps track of payment due dates and sends reminders.
  • Updates the account status when the debt has been paid.
  • Investigates billing errors and disputes and follows up with customers.
  • Sends necessary paperwork to customers.
  • Maintains confidentiality and the utmost discretion.
  • Timely escalates relevant issues and/or negotiates payment plans based on the department’s processes and procedures and/or consultation with the supervisor as applicable.

Requirements

  • Minimum of 2 years of collections experience.
  • Ability to work within a fast-paced, goal-oriented collections department. Placing a high-volume of phone calls to delinquent clients based on the contract terms and follow-up emails.
  • Excellent organizational skills, including timely input into the system of brief, accurate, detailed & relevant notes of conversations and other correspondence; timely follow up on action items.
  • Excellent verbal and written communication and follow-up skills.
  • Proficient with Word and Excel and Salesforce/CRM.
  • Multi-tasker, able to make independent decisions.
  • Flexibility to work evenings or weekends as business requires.
  • Ability to establish good rapport with clients, sales, and other departments.
Benefits
  • Xometry is an equal opportunity employer
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections experienceaccount reconciliationdebt collection processbilling error investigationpayment plan negotiation
Soft Skills
organizational skillsverbal communicationwritten communicationmulti-taskingindependent decision-makingrapport buildingflexibility