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About the role
Key responsibilities & impact- Effectively monitor and maintain assigned accounts, including handling customer phone calls and reconciliations.
- Leads the debt collection process for assigned customers.
- Reconciles accounts when necessary to collect open balances.
- Keeps detailed notes and records of all communications and actions.
- Works with sales and other departments to ensure invoices are paid.
- Notifies sales when accounts are past due and or being placed with the collection agency.
- Works with coworkers to set debt collection strategies.
- Answers questions customers have about billing statements/open invoices.
- Keeps track of payment due dates and sends reminders.
- Updates the account status when the debt has been paid.
- Investigates billing errors and disputes and follows up with customers.
- Sends necessary paperwork to customers.
- Maintains confidentiality and the utmost discretion.
- Timely escalates relevant issues and/or negotiates payment plans based on the department’s processes and procedures and/or consultation with the supervisor as applicable.
Requirements
What you’ll need- Minimum of 2 years of collections experience.
- Ability to work within a fast-paced, goal-oriented collections department. Placing a high-volume of phone calls to delinquent clients based on the contract terms and follow-up emails.
- Excellent organizational skills, including timely input into the system of brief, accurate, detailed & relevant notes of conversations and other correspondence; timely follow up on action items.
- Excellent verbal and written communication and follow-up skills.
- Proficient with Word and Excel and Salesforce/CRM.
- Multi-tasker, able to make independent decisions.
- Flexibility to work evenings or weekends as business requires.
- Ability to establish good rapport with clients, sales, and other departments.
Benefits
Comp & perks- Xometry is an equal opportunity employer
- Health insurance
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections experienceaccount reconciliationdebt collection processbilling error investigationpayment plan negotiation
Soft Skills
organizational skillsverbal communicationwritten communicationmulti-taskingindependent decision-makingrapport buildingflexibility