Serve as clients’ primary point of contact for their Thomas Marketing Services programs (SEO, PPC, and/or website builds and rebuilds)
Conduct client calls to review program KPIs, deliverable updates, and overall program progress
Collect and document client goals and deliverable feedback for cross-functional teams (design, development, SEM, social media)
Collaborate with internal creative teams to execute program deliverables including content and messaging for website pages, SEO, emails, blogs, eBooks, and social media
Identify opportunities for program expansion or adjustments to better suit client needs
Report to an Account Director on the Client Services team and work alongside other Associate Account Managers and Account Managers.
Requirements
2+ years experience in a digital marketing role; agency preferred
Minimum 1 year of client-facing experience
Some knowledge of best practices for SEO, social media, email marketing, and/or blog writing
Experience with our tech stack: Hubspot, Google Analytics, or WordPress
Outstanding communication and people skills
Fluent English
B2B and/or industrial/manufacturing industry knowledge (nice-to-have)
Agency experience (nice-to-have)
Experience using SEO tools (SEMRush, AHRefs, Google Ads, Optmyzer, Google Search Console), LinkedIn analytics, Data Studio, A/B testing software, chatbot plugins (nice-to-have)
Certifications: Hubspot (email, Inbound), Google Analytics (GA4), Google Ads, or project management (nice-to-have)